Privacy Policy
Bright Delight Cleaners Ltd values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, request a quotation, book our services, communicate with us, or apply to work with us.
By using our website and services, you agree to the practices outlined in this Privacy Policy.
Who We Are
Bright Delight Cleaners Ltd is a UK-based cleaning company providing professional domestic, commercial, office, deep cleaning, end of tenancy cleaning, and specialist cleaning services throughout the United Kingdom.
If you have any questions regarding this Privacy Policy, please contact us:
Email: info@brightdelightcleaners.co.uk
Website: https://brightdelightcleaners.co.uk
Information We Collect
Depending on your interaction with us, we may collect:
Personal Information
- Full name
- Telephone number
- Email address
- Property address
- Postcode
- Service requirements
- Booking details
- Employment application information
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookie preferences
Why We Collect Your Information
We use your information to:
- Provide requested cleaning services
- Arrange quotations and bookings
- Manage customer accounts
- Communicate regarding appointments
- Process payments and invoices
- Improve our services and website performance
- Respond to enquiries and complaints
- Recruit and manage staff and subcontractors
- Comply with legal and regulatory obligations
We only collect information that is necessary for legitimate business purposes.
Lawful Basis for Processing
Bright Delight Cleaners Ltd processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection laws.
We process information based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Customer consent where required
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard personal information against:
- Unauthorised access
- Loss or theft
- Accidental disclosure
- Alteration or misuse
Access to personal information is limited to authorised personnel, contractors, and service providers who require it to perform their duties.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- Deliver our services
- Meet legal requirements
- Maintain financial records
- Resolve disputes
- Support business operations
When information is no longer required, it is securely deleted or destroyed.
Sharing Your Information
Bright Delight Cleaners Ltd does not sell, rent, or trade personal information.
We may share information with trusted third parties including:
- Payment processing providers
- IT and website support providers
- Accountants and professional advisers
- Insurance providers
- Government authorities where legally required
All third parties are expected to handle personal information responsibly and in accordance with applicable data protection legislation.
Marketing Communications
We may occasionally send information about services, promotions, or company updates.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in marketing emails.
Service-related communications necessary for your booking or account may still be sent.
Cookies
Our website uses cookies to improve functionality, enhance user experience, and analyse website traffic.
Cookies help us understand how visitors interact with our website and enable certain features to operate correctly.
You may control or disable cookies through your browser settings. Please note that some website functions may not operate properly if cookies are disabled.
Your Privacy Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where applicable
Requests relating to your personal information can be submitted using the contact details provided in this policy.
Third-Party Websites
Our website may contain links to external websites operated by third parties. Bright Delight Cleaners Ltd is not responsible for the privacy practices, content, or security of those websites.
Users should review the privacy policies of any external websites they visit.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or business changes. The latest version will always be published on our website.
Contact Us
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Bright Delight Cleaners Ltd
Email: info@brightdelightcleaners.co.uk
Website: https://brightdelightcleaners.co.uk
Phone: 0 870 820 0041
If you are dissatisfied with how your information has been handled, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk