Data RetentionPolicy

DATA RETENTION POLICY

Bright Delight Cleaners Ltd

Last Updated: June 2026

1. PURPOSE

This Data Retention Policy explains how Bright Delight Cleaners Ltd manages the retention, storage and secure disposal of information.

The purpose of this Policy is to:

• Support compliance with UK GDPR.
• Protect personal information.
• Ensure information is retained only where necessary.
• Reduce unnecessary storage of personal data.

2. RETENTION PRINCIPLES

Bright Delight Cleaners Ltd shall:

• Retain information only for legitimate business purposes.
• Retain information for the minimum period reasonably required.
• Securely dispose of information when no longer needed.
• Protect retained information against unauthorised access.

3. CUSTOMER RECORDS

Customer records may include:

• Contact details
• Booking history
• Quotations
• Service records
• Correspondence

Retention Period:

Up to seven (7) years following the end of the customer relationship unless longer retention is required by law.

4. FINANCIAL RECORDS

Financial records may include:

• Invoices
• Receipts
• Payment records
• Accounting information

Retention Period:

Minimum six (6) years in accordance with applicable tax and accounting requirements.

5. WEBSITE INFORMATION

Website logs and analytics information may be retained for operational, security and performance purposes.

Retention periods may vary depending upon the system involved.

6. COMPLAINT RECORDS

Complaint files, investigations and resolutions may be retained for legal, regulatory and quality assurance purposes.

Retention Period:

Up to six (6) years following closure.

7. EMPLOYMENT AND CONTRACTOR RECORDS

Employment and contractor records shall be retained in accordance with applicable employment, tax and legal requirements.

8. SECURE DELETION

Where information is no longer required, it shall be:

• Permanently deleted
• Anonymised
• Securely destroyed

depending upon the nature of the information.

9. DATA SECURITY

Retained information shall be protected using appropriate technical and organisational measures.

10. REVIEW

This Policy shall be reviewed periodically and updated where necessary.