DIRECT DEBIT & RECURRING PAYMENTS TERMS
1. INTRODUCTION
These Terms apply where customers choose to pay for recurring cleaning services through Direct Debit, recurring card payments or other automated payment methods.
2. PAYMENT AUTHORISATION
By enrolling in recurring payments, customers authorise Bright Delight Cleaners Ltd and its payment providers to collect payments in accordance with the agreed schedule.
3. PAYMENT FREQUENCY
Recurring payments may be collected:
- Weekly
- Fortnightly
- Monthly
- Quarterly
depending upon the agreed service arrangement.
4. CUSTOMER RESPONSIBILITIES
Customers must:
- Maintain valid payment details
- Ensure sufficient funds are available
- Notify us of changes to payment information
5. FAILED PAYMENTS
Where payment collection fails:
- Further collection attempts may be made
- Services may be suspended
- Outstanding balances may become immediately due
6. CANCELLATION
If you wish to cancel your recurring cleaning service and future subscription payments, you must provide at least seven (7) calendar days’ prior written notice to Bright Delight Cleaners Ltd.
Written cancellation requests may be submitted by:
- Email: info@brightdelightcleaners.co.uk
- Website Contact Form: https://brightdelightcleaners.co.uk/contact-us/
- Post: Bright Delight Cleaners Ltd (Registered Office)
Upon receipt of your written cancellation request, we will confirm your cancellation in writing. Recurring payments will cease after the applicable notice period has expired, provided no further scheduled cleaning visits fall within that period.
If a payment has already been authorised or processed before your cancellation request is received or before the notice period expires, that payment may still be collected for services scheduled during the notice period.
Cancelling your Direct Debit, card payment authority or any other payment method with your bank or payment provider does not automatically cancel your recurring cleaning agreement. Your cleaning agreement will remain in force until we receive the required written cancellation notice and the applicable notice period has expired.
7. REFUNDS
Refund requests shall be handled in accordance with our Refund & Cancellation Policy.
8. CHANGES TO FEES
Bright Delight Cleaners Ltd reserves the right to review service fees upon reasonable notice.
9. GOVERNING LAW
These Terms shall be governed by the laws of England and Wales.