Terms and Conditions – Commercial Cleaning Services
Bright Delight Cleaners Ltd
These Terms and Conditions govern the supply of cleaning services by Bright Delight Cleaners Ltd (“the Company”, “we”, “our”, or “us”) to customers (“the Client”, “you”, or “your”).
By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Our Services
Bright Delight Cleaners Ltd provides domestic, commercial, office, end of tenancy, deep cleaning, carpet cleaning, housekeeping and other related cleaning services throughout the United Kingdom.
The scope of work, frequency of visits, service specification, pricing and any additional requirements will be confirmed in writing before work commences.
2. Service Standards
We will:
- Provide cleaning services with reasonable skill, care and professionalism.
- Supply trained, vetted and suitably experienced cleaners.
- Maintain appropriate business insurance cover.
- Comply with relevant UK health and safety legislation.
- Use suitable cleaning products and equipment for the services agreed.
While every effort is made to achieve excellent cleaning results, specific outcomes cannot be guaranteed where conditions, materials, damage, wear, staining or contamination are beyond reasonable cleaning standards.
3. Client Responsibilities
The Client agrees to:
- Provide safe access to the property.
- Ensure running water, electricity and suitable lighting are available.
- Inform us of any hazards, security requirements or special instructions before the service begins.
- Secure valuables, cash, jewellery and sensitive documents.
- Ensure pets are controlled during cleaning visits where necessary.
Failure to provide access may result in cancellation or call-out charges.
4. Quotations and Pricing
All quotations are based on the information provided by the Client.
Prices may vary if:
- Property conditions differ from those described.
- Additional cleaning requirements are identified.
- Service duration exceeds the estimated time.
- Extra rooms or areas require cleaning.
Unless otherwise stated, all prices are exclusive of VAT where applicable.
5. Payments
Payment terms will be confirmed during booking.
Invoices must be paid within the agreed payment period.
We reserve the right to:
- Suspend services for overdue accounts.
- Charge statutory interest on late payments where permitted by law.
- Recover reasonable debt collection costs.
6. Cancellations and Rescheduling
Domestic Cleaning
Cancellations made more than 24 hours before the scheduled appointment will not incur a charge.
Cancellations within 24 hours may be subject to a cancellation fee.
Commercial Cleaning Contracts
Commercial contracts may require written notice as specified within the service agreement.
Outstanding balances remain payable for services already delivered.
7. Access and Missed Appointments
If our cleaners are unable to gain access to the property at the agreed time, a call-out fee or full service charge may apply.
Repeated access issues may result in termination of services.
8. Health and Safety
We reserve the right to refuse or stop work if:
- The working environment is unsafe.
- Hazardous substances are present.
- Aggressive, threatening or abusive behaviour occurs.
- Health and safety regulations are breached.
The safety and wellbeing of our staff, contractors and customers remain a priority at all times.
9. Damage and Claims
Bright Delight Cleaners Ltd takes great care while carrying out cleaning services.
Any concerns regarding damage must be reported within 48 hours of the service.
We will investigate all claims fairly and may choose to:
- Repair the damage;
- Arrange replacement where appropriate; or
- Offer reasonable compensation where liability is established.
We are not responsible for:
- Existing damage or wear and tear.
- Pre-existing stains, marks or defects.
- Items that are fragile, unstable or improperly installed.
- Damage resulting from faulty fixtures, fittings or equipment.
10. Limitation of Liability
To the fullest extent permitted by law, our total liability arising from any service provided shall not exceed the value of the cleaning service giving rise to the claim.
Nothing within these Terms excludes liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded.
11. Confidentiality
Any information obtained during the provision of cleaning services will be treated as confidential.
We will not disclose confidential information unless:
- Required by law;
- Necessary to provide the service; or
- Authorised by the Client.
Property photographs may only be taken where reasonably necessary for quality assurance, training, service verification or insurance purposes.
12. Use of Subcontractors
Bright Delight Cleaners Ltd may engage self-employed cleaners, subcontractors or service partners to fulfil cleaning services.
Where subcontractors are used, we remain responsible for ensuring agreed service standards are maintained.
13. Insurance
Bright Delight Cleaners Ltd maintains appropriate business insurance, including public liability insurance and employer-related insurance where legally required.
Insurance claims remain subject to the insurer’s terms, exclusions and excess requirements.
Evidence may be required before any claim can be considered.
Insurance certificates may be provided upon request.
14. Termination of Services
Either party may terminate ongoing service arrangements by providing written notice in accordance with the agreed service contract.
We may terminate services immediately where:
- Payments remain overdue.
- Abusive behaviour occurs.
- Health and safety concerns arise.
- Fraudulent activity is suspected.
- Contractual obligations are repeatedly breached.
Any outstanding charges remain payable following termination.
15. Non-Solicitation of Staff
Clients agree not to directly employ, engage or contract any cleaner introduced by Bright Delight Cleaners Ltd during the service period and for twelve months following the final service date without written consent.
A recruitment or introduction fee may apply where such engagement occurs.
16. Force Majeure
We shall not be liable for delays or failure to perform services caused by events beyond our reasonable control, including:
- Severe weather conditions
- Natural disasters
- Public health emergencies
- Industrial action
- Government restrictions
- Utility failures
- Transport disruptions
Services will resume as soon as reasonably possible.
17. Changes to These Terms
Bright Delight Cleaners Ltd reserves the right to update these Terms and Conditions from time to time.
The latest version will be available on our website and shall apply to future bookings and service agreements.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
Bright Delight Cleaners Ltd
Email: info@brightdelightcleaners.co.uk
Website: https://brightdelightcleaners.co.uk
Phone: 0 870 820 0041
For any questions regarding these Terms and Conditions, please contact our customer support team.