GDPR DATA PROCESSING NOTICE
1. PURPOSE
This GDPR Data Processing Notice explains how Bright Delight Cleaners Ltd collects, processes, stores and protects personal information in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
This Notice should be read alongside our Privacy Policy.
2. DATA CONTROLLER
Bright Delight Cleaners Ltd is the Data Controller responsible for determining how personal information is processed.
Company Details:
Bright Delight Cleaners Ltd
Registered Office:
Office 9165
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX
Email: info@brightdelightcleaners.co.uk
Telephone: 0870 820 0041
Website: https://brightdelightcleaners.co.uk
3. PERSONAL DATA WE PROCESS
We may process:
Customer Information
- Full name
- Address
- Postcode
- Telephone number
- Email address
- Service location
- Booking information
Service Information
- Property type
- Cleaning requirements
- Service history
- Access instructions
- Quotations and estimates
Financial Information
- Invoices
- Payment records
- Transaction references
Technical Information
- IP addresses
- Browser information
- Website usage data
- Device information
4. PURPOSES OF PROCESSING
Personal information may be processed to:
- Provide cleaning services
- Arrange quotations
- Schedule appointments
- Manage customer accounts
- Process payments
- Respond to enquiries
- Manage complaints
- Improve services
- Conduct quality assurance
- Meet legal obligations
5. LEGAL BASIS FOR PROCESSING
We process personal information under one or more of the following lawful bases:
Contractual Necessity
Where processing is required to provide cleaning services.
Legal Obligation
Where processing is necessary to comply with legal or regulatory requirements.
Legitimate Interests
Where processing supports legitimate business operations and customer service.
Consent
Where consent is required for marketing communications or certain optional services.
6. DATA SHARING
Personal information may be shared with:
- Payment processors
- IT service providers
- Professional advisers
- Insurance providers
- Cleaning subcontractors where necessary
- Government authorities where legally required
We do not sell personal information.
7. INTERNATIONAL TRANSFERS
Where personal information is transferred outside the United Kingdom, appropriate safeguards shall be implemented in accordance with applicable data protection legislation.
8. DATA SECURITY
We implement reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Destruction
9. DATA SUBJECT RIGHTS
Individuals may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
10. COMPLAINTS
Individuals may raise concerns by contacting Bright Delight Cleaners Ltd.
They also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
11. REVIEW
This Notice may be updated periodically to reflect legal, regulatory or operational changes.