CONSUMER RIGHTS & SERVICE GUARANTEE POLICY
1. OUR COMMITMENT
Bright Delight Cleaners Ltd is committed to delivering professional, reliable and high-quality cleaning services throughout the United Kingdom.
We aim to ensure customer satisfaction while complying with all applicable consumer protection legislation.
2. REASONABLE CARE AND SKILL
In accordance with the Consumer Rights Act 2015, our services shall be performed using reasonable care and skill.
Our cleaning operatives receive training and guidance designed to support high standards of service delivery.
3. SERVICE GUARANTEE
Where a customer believes that agreed cleaning tasks have not been completed satisfactorily, concerns should be reported within 48 hours of service completion.
Following investigation, Bright Delight Cleaners Ltd may:
- Arrange a re-clean of the affected area.
- Provide an appropriate service credit.
- Offer another reasonable remedy.
4. LIMITATIONS OF GUARANTEE
The Service Guarantee does not apply to:
- Permanent staining.
- Existing property defects.
- Wear and tear.
- Damage occurring before our attendance.
- Areas excluded from the agreed scope of work.
5. PROPERTY DAMAGE
Any alleged damage must be reported within 48 hours of service completion.
Claims should include:
- Description of the issue.
- Supporting photographs where available.
- Details of the affected item or area.
Bright Delight Cleaners Ltd reserves the right to inspect and investigate all claims.
6. CUSTOMER RESPONSIBILITIES
Customers must:
- Provide accurate information.
- Report concerns promptly.
- Provide reasonable opportunity to investigate complaints.
Failure to do so may affect available remedies.
7. COMPLAINT RESOLUTION
Where a complaint cannot be resolved informally, customers may submit a formal complaint in accordance with our Complaints Handling Procedure.
8. STATUTORY RIGHTS
Nothing within this Policy excludes or limits rights granted under:
- Consumer Rights Act 2015
- Consumer Contracts Regulations
- Applicable UK consumer legislation
9. CONTACT
Bright Delight Cleaners Ltd
Office 9165, 321–323 High Road
Chadwell Heath
Essex
RM6 6AX
Email: info@brightdelightcleaners.co.uk
Telephone: 0870 820 0041
Website: https://brightdelightcleaners.co.uk